Venture Computers: Returns Policy
Product returns are only accepted 30 days from the invoice date and once it’s approved by the Account Manager. There are certain conditions that need to be present in order for the return to be processed, which include the following:
- All products must be factory sealed, unopened, unused and 100% resalable (unless the product is dead and/or dead on arrival)
- All products must include all accessories, components and original packaging (where applicable)
- There must be no markings or stickers added on the original product packaging
- When products are sent back to Venture Computers it must be packaged to limit carrier damage
- The cost of shipping the return is paid by the customer unless order was placed incorrectly by Venture
- Returns must be sent back within 5 business days from approval date to Venture for inspection
Customer credits are issued when the conditions above are met and are processed once the return has been approved by the Manufacturer.